Payout
Access information about the payout process or get in touch with our dedicated team
Welcome to Payout
- Remittances
- E-signature declines
We recommend that a vehicle is never released without cleared funds. Please ensure you do not send a proposal for payout without checking the customer is able to collect the vehicle/take delivery.
To ensure a quick and easy payout experience, please find our full payout guidelines in the section below and make use of the payout checklist.
Download our payout checklist >
Opening hours
Monday - Friday: 09:00 - 18:00
Saturday: 09:00 - 17:00
Contact – Partner use only
0370 5050 115 – option 2, option 2
dealer.payments@alphera.co.uk
Payout portal
Enhanced payout FAQs
Login issues?
Try resetting your password and if you're still experiencing login issues, please contact your Business Development Manager.
Useful guidance
Proof of identity
As per the government requirements, driving licences must show an individual’s legal name.
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