Compliance and Whistleblowing
Promoting respect for human rights and fair working conditions
Our responsibilities
The BMW Group takes its social and societal responsibility very seriously. Respect for human rights and fair working conditions are an integral part of our corporate culture. The BMW Group Code on Human Rights and Working Conditions confirms our commitment to comply with internationally recognised human rights and the core labour standards of the ILO, and aligns our due diligence process based on the UN Guiding Principles on Business and Human Rights.
Our focus is on topics and areas of activity where we can leverage our influence as a commercial enterprise, in addition to states’ and sovereign institutions’ obligations to protect human rights.
Respect for people and the environment
Read our code on human rights and working conditions
Promoting respect for human rights and fair working conditions at ALPHERA
We are committed to respecting human rights and environment-related standards at the same time. Discover how we meet this responsibility within the BMW Group and throughout the supply chain.
Learn more about our commitments
Helpline for compliance questions
To avoid legal risks, associates may discuss any questions they have with their managers and the BMW Group departments responsible – in particular, the Legal Affairs, Corporate Audit, and Corporate Security departments.
The BMW Group Compliance Contact serves as an additional point of contact for associates, customers, suppliers and other external parties
If you have any further comments or questions concerning ALPHERA Financial Services please click the button below to get in touch.
The BMW Group Compliance Contact for compliance-related matters is available in German and English and can be reached as follows:
Phone: +49 89 382 60000
(Monday-Friday, 6am-5pm GMT)
E-mail: compliance@bmwgroup.com
Reporting mechanisms
The BMW Group's reporting system is responsible for providing information on specific or potential legal violations by employees within the Group. Business partners, customers or other third parties also have the option of reporting information around the clock via various reporting channels if there is concrete evidence of violations of the rules. In this way, risks can be identified and addressed at an early stage and, if necessary, appropriate remedies can be provided.
Confidentiality and the protection of informants are paramount here. On request, information can also be provided anonymously. It is in line with our Group-wide procedure not to take any steps to identify an informant who reports anonymously.
In addition to managers, local compliance departments and employee representatives as traditional points of contact, BMW Group employees and external reporting persons have various reporting channels available.
BMW Group associates and external whistleblowers can always turn to their managers, local compliance function and the Works Council with their matters and concerns. Furthermore, BMW Group Compliance has set up dedicated channels for the reporting of information relating to potential compliance violations. To ensure this can be done easily and confidentially and to serve as reporting channels within the meaning of the German Whistleblower Protection Act, BMW Group Compliance has established a dedicated email inbox and, specifically, the BMW Group SpeakUP Line, as well as an ombudsperson.
BMW Group SpeakUp Line
BMW Group employees and external informants can report cases of suspected non-compliance anonymously and confidentially using the BMW Group SpeakUP Line. Reports can be submitted both online and by telephone.
The BMW Group SpeakUp Line can be reached 24 hours a day via local numbers (free of charge or at local rates) in almost 140 countries in a total of more than 70 languages.
Calls From the UK: 0800 022 4118
Calls From Ireland: 1800 800 636
Access code: 115355
File an online report
Contact our ombudsperson
The BMW Group has appointed an ombudsperson to advise on the system for reporting compliance concerns and ensure that reports from informants are forwarded to BMW Group Compliance. If preferred, this information can also be provided anonymously.
Our ombudsperson can be contacted as follows:
Dr Sibylle von Coelln
Telephone: +49 211 44 03 57 72
Fax: +49 211 44 03 57 77
Email: BMW-Ombudsperson@hvc-strafrecht.de
Postal address:
HEUKING · VON COELLN
Rechtsanwälte PartG mbB
Prinz-Georg-Str. 104
40479 Düsseldorf
Contact internal investigations
You can send a note to BMW Group Compliance Audit, Internal Investigations by e-mail to notifications@bmwgroup.com
If you would like to share a message in person, please make an appointment in advance via the same e-mail.
Data privacy
You provide your personal data voluntarily. You have the option to submit your report anonymously. If you voluntarily decide to provide your personal data and thus provide a non-anonymous report, we will process your information solely for the purpose of processing your report on the basis of Article 6 (1) LIT. C), F) of the GDPR.
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