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Your questions answered

All you need to know about your car finance and the support ALPHERA provides.

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General finance questions

To request a settlement figure please log in to your agreement through MyALPHERAFinance, or contact us via our online contact form, telephone, email or post.

Sign in to MyALPHERAFinance
 

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Making changes to your agreement 

To change your payment date you can either login to your agreement through MyALPHERAFinance or contact us via Customer Services.

Sign in to MyALPHERAFinance

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Payment queries

Please do not cancel your Direct Debit arrangement with us. Instead, please contact us to discuss your concerns. Our specialist team are on hand to explore possible solutions based on your personal circumstances. We can be reached at customer.services@alpherafs.co.uk or by phone at 0370 50 50 125.

MyALPHERA Finance

The easiest way to manage your motor finance

With the MyALPHERA Finance portal, you’ll find all the help you need to manage your finance agreement, whenever you need it. It's free and simple to register – ready to get started? 

Register now

  • View and manage multiple finance agreements
  • Request a settlement figure and make an online payment*
  • Edit your personal details
  • Manage your documents
  • Request partial early repayment*
  • Update your bank details and amend your payment date
  • Manage your options at the end of your agreement**
  • View your payment summary
  • Manage your marketing preferences
  • Mileage calculator available***

*Excludes Personal Contract Hire Customers.

**Applies to Select and Hire Purchase customers only.

***Available for Select and Personal Contract Hire customers only.

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