ALPHERA COVID-19 Customer Update

In line with the latest government advice, automotive dealers in England are reopening their doors from 01 June. Throughout the ‘lockdown’ period, many ALPHERA Partners have adapted to the restrictions and continued to trade remotely and in contactless ways.

Over recent weeks ALPHERA Financial Services teams have been supporting dealers across England with their preparations for reopening showrooms and adjusting our business processes to accommodate social distancing measures. We look forward to helping our dealers in Wales, Scotland and Northern Ireland with their preparations when the time is right.

For ALPHERA customers awaiting the delivery of a new vehicle, their dealer or ALPHERA Partner will be in contact in due course to confirm the current status and next steps.

Following the easing of restrictions on movement, ALPHERA are now able to begin collecting vehicles from customers who wish to return their vehicle at the end of their contract.

Payment Deferral for Customers impacted by Coronavirus

If ALPHERA customers are experiencing temporary financial difficulties as a result of COVID-19 we can offer support known as a Payment Deferral via an online process.

For more information on Payment Deferral and to apply, please click here.

Our ongoing commitment to Customers

If you have questions about your finance agreement or insurance, the fastest and easiest way to find answers to frequently asked questions is via our online Frequently Asked Questions. This is being regularly updated with the latest information.

For matters that can’t be answered via the Frequently Asked Questions, our Customer Support teams are working from home and available to provide the support and service customers expect from ALPHERA on 0370 50 50 125 (8am–7pm Monday to Friday, 9am–5pm Saturday) or email customer.services@alpherafs.co.uk.

Please stay safe and stay well.

Spencer Halil

Director, ALPHERA Financial Services