Making changes to your agreement

If you need to move your payment date, then we’d be happy to help. We can move the date your direct debit is taken to an alternative within 15 days of the original. 

The first date change you request is free of charge; any subsequent changes will cost £50 each. To find out more, please call us on 0370 5050 125.

To update your bank details, you'll need to complete a new direct debit mandate form and send it to: 

ALPHERA Financial Services, Adwick Park, Swinton, Rotherham S63 5NA

Once received it will take five working days for this to be set up with your bank. It may be necessary for you to make alternative arrangements for your next payment if this is due within five days of submitting the request.

Please note we cannot collect any money due under the agreement from anyone other than you.

Download the form
 

If you’ve changed your name or moved house, please let us know so that we can keep your records up to date. 

Simply give us a call on 0370 5050 125 with your agreement number to hand, or notify us through the online contact form.

All ALPHERA Financial Services agreements are non-transferable. 

If your circumstances have changed and you need to look at making changes to your agreement, then please do call us on 0370 5050 125 and we’ll do our best to accommodate your needs.