Below you will find a selection of frequently asked questions and answers. If you can’t find the information you need, please contact us.
How do I change my payment date?
If you need to move your payment date, then we would be happy to accommodate. We are able to move the date your direct debit is taken to an alternative within 15 days of the original.
The first date change you request is free of charge; any subsequent changes will cost £50 each. To find out more, please call us on 0370 5050 125.
How do I update my bank details?
You will need to complete a new direct debit mandate form which you can click here to download.
Please send it to us via one of the following methods:
Post: ALPHERA Financial Services, Phoenix One, 59-63 Farnham Road, Slough, SL1 3TN
Once we have received the updated form, it will take five working days to set up the change with your bank. It may be necessary for you to make alternative arrangements for your next payment if this is due within five days of submitting your request.
Please note we cannot collect any money under the agreement from anyone other than you.
How do I update my personal details?
If you have changed your name or moved house, please let us know so that we can keep your records up to date.
Simply give us a call on 0370 5050 125 with your agreement number to hand, or notify us through the online contact form.
Can I transfer my agreement to someone else?
All ALPHERA Financial Services agreements are non-transferable.
Is it possible to extend my agreement?
If your circumstances have changed and you need to look at making changes to your agreement, then please do call us on 0370 5050 125 and we will do our best to accommodate your needs.