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PPI Enquiries

ALPHERA Financial Services

If you have previously made a complaint about how PPI was sold, and your complaint was rejected, you could now receive some money back if we took a high level of commission on your PPI policy but did not tell you this when you bought it.

You may make a complaint to us if the PPI covered repayments on a credit agreement with us which started before 6 April 2007 and was still active on or after 6 April 2008 or if you took out the agreement on or after 6 April 2007 (whether or not it was still open on or after 6 April 2008).

It is free and simple to complain yourself. You do not need to use a claims management company (CMC) to make your complaint. If you do want to use a CMC, be aware they will charge a fee for their services, and you should check they are properly authorised by the Claims Management Regulator at www.claimsregulation.gov.uk/search.aspx.

Contact us.

 
Call us on:
0370 50 50 121.
Calls charged at the local rate, plus your phone company’s access charge.
Lines are open 9am-5.15pm Monday to Friday.
Or email us at:
PPIcomplaints@bmwfin.com
 
Or write to us at:
BMW Financial Services, PPI Team,
Brookfields Park
Manvers Industrial Estate
Wath Upon Dearne
Rotherham
S63 5DJ
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