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Terms and Conditions.

Terms and Conditions for the website and important product information.

About the website

All finance is subject to status and available to over 18s in the UK only (excluding the Channel Islands). Guarantees and indemnities may be required. Finance is provided by ALPHERA Financial Services, Summit ONE, Summit Avenue, Farnborough, Hampshire GU14 0FB

Exclusion of our liability

This website contains much complex information. We have tried to make it as accurate, clear, and easy to use as possible. We declare and you acknowledge that all implied warranties and conditions are excluded to the maximum extent permitted by law. In particular, our duties and liabilities to you under the Financial Services and Markets Act 2000, or the rules and regulations for the conduct of insurance mediation business under this Act are not intended to be affected. This exclusion does not affect claims in respect of death or personal injury caused by our negligence and does not limit or exclude our liability for any fraudulent misrepresentation.
You should note in particular that:


  • this website includes information which may be incorrect or out of date;
  • we may change or withdraw part or all of any product or service mentioned at our discretion;
  • this website is not intended to constitute a definitive or complete statement of the law on any subject, nor is it intended to constitute legal advice in any specific situation;
  • we are not in any way responsible for anything mentioned on or linked to this site that someone else is marketing.

The fact that products, services, or information are on this website does not necessarily mean that:

  1. the products and services are suitable for you. It is your responsibility to check this;
  2. you should rely on the information (whether provided by us or third parties); or
  3. we endorse the products, services or information supplied by third parties.

For more detailed information, please refer to the terms and conditions of the relevant finance documents, copies of which are available from our network of motor dealers and brokers authorised to promote ALPHERA Financial Services products.

Information given on this website relating to taxation and accounting issues is based on ALPHERA Financial Services' understanding of the statutory position, and Customs and Excise and Inland Revenue practice as at date of publication. We strongly recommend that you seek your own independent financial advice.

All finance and hiring facilities are subject to status and available to over 18s in the UK only (excluding the Channel Islands). Guarantees and indemnities may be required. Finance provided by ALPHERA Financial Services, Summit ONE, Summit Avenue, Farnborough Hampshire GU14 0FB. Registered Company Number 01288537. ALPHERA Financial Services is a trading name of BMW Financial Services (GB) Limited. Its registered office is Summit ONE, Summit Avenue, Farnborough, GU15 0FB. BMW Financial Services (GB) Limited is registered in England and Wales under company number 01288537.

All insurance products detailed within this brochure are administered, underwritten and serviced by carefully selected insurance providers. For all insurance products, certain exclusions and eligibility criteria apply. A full summary of cover for each insurance product is available upon request.

Alphera Shortfall and Alphera Tyre Insurance

This website only provides a summary of the cover provided by Alphera Shortfall and Alphera Tyre Insurance and does not include the full terms and conditions and limits of cover which can be found in the policy document. The policy document is available online at or by calling Alphera Protect Services on 0845 641 9753.

Alphera Shortfall and Tyre Insurance is administered by AWP Assistance UK Ltd. Registered in England, No 1710361. Registered Office PO Box 74005, 60 Gracechurch Street, London, EC3P 3DS and is underwritten by AWP P&C SA. AWP Assistance UK Ltd is authorised and regulated by the Financial Conduct Authority No 311909.


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