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Further assistance
If you can'find the answer to your question on our website, there are several ways to get in touch with us* from the options listed below: 

By email - We will respond to your query within 48 hours. By telephone - to talk to one of our Customer Service Advisors, please call 0370 5050 125**. By post - ALPHERA Financial Services, Phoenix One, 59-63 Farnham Road, Slough, SL1 3TN

*Please note that we are only able to discuss details of an agreement with the agreement holder. If you wish to discuss a partner/family member's agreement with us, we will need the customer's expressed authority to do this. We will require the customer to contact us on 0370 5050 125 and provide details of the third party's name, date of birth and will ask for a password to be provided, which will be used to identify them. **Lines are open 8.00am to 7.00pm Monday to Friday and 9.00am to 5.00pm Saturday and 10.00am to 4:00pm Sunday. Calls may be recorded for training purposes.

I would like to receive personalised communications based on my preferences and use of products and services from Alphera and authorised suppliers of BMW and MINI products and services via Email, Mail, Phone, SMS (Messenger Services) and In-car (if supported). Where we pass your details to another company in our corporate group, or to any company, business or intermediary associated with us, or to any person acting on our behalf for any purpose connected with our group’s business, we do so to: Meet our contractual obligations to you, Comply with legal obligations to which we are subject, Meet our legitimate interests in ensuring that our business functions efficiently, Provide appropriate services to you, and Keep our records up to date. If you would like to know more about how your personal information may be used, please refer to our privacy policy at