When you truly love your vehicle, you want to protect it in the best way. That’s why we created Alphera Protect, our comprehensive range of insurance products designed to help provide cover if the unexpected happens, whilst protecting you from damage costs.
Within this suite of Alphera Protect products is Alphera Shortfall Insurance, created to protect your finances should your vehicle be written off due to an accident, theft or fire. Alphera Shortfall Insurance is designed to bridge the gap between the motor insurance settlement and either the amount you paid for your vehicle, or the outstanding amount due under your finance agreement if your vehicle is declared a total loss, whichever is the higher amount. Alphera Shortfall Insurance covers you against losing out in these unsettling situations.
Key benefits of Alphera Shortfall Insurance:
Please note you must not accept your motor insurer’s settlement figure until you have contacted our claims department. If you accept your motor insurers write off valuation without our agreement then any Alphera Shortfall Insurance claim may be calculated and settled based on our assessment of the market value of the vehicle at the time of write off.
Terms, conditions and exclusions apply. This website only provides a summary of the cover provided by Alphera Shortfall Insurance and does not include the full terms, conditions and limits of cover. Please refer to the policy document below.
Making a claim.
In the unfortunate event that you need to make a claim, Alphera Protect Services are available to assist you. If you purchased your policy before 1 April 2018, please call 0345 641 9753. If you purchased your policy on or after the 1 April 2018, please refer to the policy document below for full details of how to make a claim.
To find out more about Alphera Shortfall Insurance, or to purchase a policy, please contact your participating local Alphera Partner or call Alphera Protect Services on 0330 400 1517. Alphera Protect Services lines are open Monday to Friday 9am – 5pm.
Alphera Shortfall Insurance is administered by Abraxas Insurance Administration Services Limited, registered in England and Wales with company number 02928787 and its registered office is at One Victoria Street, Bristol Bridge, Bristol, BS1 6AA. Abraxas Insurance Administration Services Limited is authorised and regulated by the Financial Conduct Authority. The Insurance is underwritten by MAPFRE Asistencia Compania Internacional de Seguros y Reaseguros S.A. Dixon House, 72-75 Fenchurch Street, London, EC3M 4BR. Company Number: FC021974. Branch Number BR008042. MAPFRE Asistencia Compañía Internacional de Seguros y Reaseguros S.A. is authorised by Direccion General de Seguros y Fondos De Pensiones and is subject to limited regulation by the Financial Conduct Authority and the Prudential Regulation Authority. Details about the extent of regulation by the Financial Conduct Authority and the Prudential Regulation Authority are available on request.