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Payment queries.

Find out about managing your agreement with ALPHERA Financial Services.

Find out about managing your agreement with ALPHERA Financial Services.

Below you will find a selection of frequently asked questions and answers. If you can’t find the information you need, please contact us

How much will it cost me to pay off my agreement early?

Early settlement will depend on a number of factors surrounding your agreement, the valuation of the vehicle, its condition and your original terms. 

To request an early settlement quote, please complete the online form or call us on 0370 5050 125. 

You will require your finance agreement number and vehicle registration when contacting us. 

My vehicle has been written off or stolen. Should I stop my payments?

If your car or motorcycle has been written off or stolen, please notify us on 0370 5050 125 with the relevant insurance claim number or crime number as soon as possible.

Although the vehicle may no longer be in your possession, you must continue to make your payments until the matter has been settled with your insurance company.

If you choose not to maintain your monthly payments, this could have an adverse effect on your credit rating and may impact your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.

What do I do if the insurance pay-out does not cover the outstanding finance?

If the amount paid out by your insurance company is not sufficient to cover the outstanding balance on your agreement, you will be required to pay the difference. 

If, however, you have Alphera Shortfall Insurance and have paid all of the premiums, this will pay the difference up to the level of cover you have chosen. 

Can I take a payment holiday?

ALPHERA Financial Services is unable to operate a payment holiday policy. If you are having difficulties, please contact Alphera on 0370 5050 125.

What should I do if I can’t meet my monthly payments?

If you are having difficulties in making your monthly payments, please contact us on 0370 5050 125. We will be happy to discuss your individual circumstances and the options available to you.  

You will require your finance agreement number and vehicle registration when contacting us. 

If you choose not to maintain your monthly payments, this could have an adverse effect on your credit rating and may impact your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.

I’ve missed a payment; what should I do?

If you make your payments by Direct Debit, please contact your bank in the first instance to find out why the payment has not gone out or been returned. 

It is important to keep ALPHERA Financial Services up to date with the situation; please contact us on 0370 5050 125 as soon as possible to discuss how to bring your account up to date. 

You will require your finance agreement number and vehicle registration when contacting us. 

If you choose not to maintain your monthly payments, this could have an adverse effect on your credit rating and may impact your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.

How can I make payments on my agreement?

Direct Debit: Please contact us on 0370 5050 125 and request a Direct Debit Mandate Form. Please be advised that we will need to ask for additional information if the bank account is not in your name.

Card Payment: We accept the following cards with no additional fee to you – Solo, Switch, Maestro, Visa Electron, Visa Debit, Visa, Mastercard, American Express. To make a payment, please call us on 0370 5050 125. You will need your finance agreement number to hand.

Bank Transfer: Please call us on 0370 5050 125 and we will provide you with the correct bank details to set up the transfer.

Standing Order: Please call us on 0370 5050 125 and we will provide you with our bank details and the instruction document you will need to complete and provide to your bank.

Cheque:Please make all cheques payable to ALPHERA Financial Services, quoting your agreement number on the back of the cheque. Cheques should be sent to ALPHERA Financial Services, The Accounts Department,  Summit One, Summit Avenue, Farnborough, Hampshire, GU14 0FB