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Most frequently Asked questions.

Top FAQ.

Below you will find a selection of frequently asked questions and answers. If you can’t find the information you need, please contact us

I’d like to choose another vehicle, what should I do?

The easiest way to drive away in a new car or motorcycle is to part-exchange your current vehicle. Simply visit your local Alphera Partner who will be able to explain the options available and give you all the help you need to find the right vehicle and financial solution for your individual needs. 

I’d like to keep my vehicle, what should I do?

This will depend on the type of finance agreement you currently have.

Alphera Select: Make your final payment, including the option to purchase fee, and the vehicle is yours to keep.

Alphera Contract Hire: Unfortunately, you will be unable to keep the vehicle. It may, however, be possible to extend the agreement. Please call us on 0370 5050 125 at least 60 days before the end of the agreement term to discuss this option further.

Can I keep the vehicle and reschedule my final payment?

If you have an Alphera Select agreement, it may be possible to reschedule your final payment subject to our underwriting criteria. In the first instance, please speak with your local Alphera Partner. Restrictions around term and mileage will apply.

I am returning my vehicle, how do I arrange collection?

At least 10 days before the end of your contract date, call us on 0370 5050 125 or complete the online form to arrange a date for the inspection and collection of your vehicle.

You will be charged a daily fee if your car or motorcycle has not been collected by its end of contract date. You must also have made all monthly payments under the agreement to secure collection.

Our appointed logistics company will inspect your vehicle and you will be charged for any damage that falls outside of the British Vehicle Rental and Leasing Association (BVRLA) ‘Fair Wear and Tear Guidelines’, click here for a copy. 

If you are an Alphera Select customer, you will also need to send us the V5C and MOT certificate at least seven days before the collection date. Please retain section 9 of the V5C, as you will need to complete and send to the DVLA once the vehicle has been collected. 

I am handing my vehicle back but I’ve exceeded my mileage, what happens next?

You will be charged for the excess mileage rate shown in your agreement and will be invoiced for this amount once the vehicle has been returned. This invoice is payable immediately.

I have a personalised number plate and am returning the vehicle, what should I do?

Alphera Select: If you would like to keep the plate, please call the DVLA on 0300 790 6802 to obtain a retention certificate. You will receive a new V5C and must then fit the new plates at your own cost. This process can take up to eight weeks so please allow plenty of time before the end of your agreement.

Alphera Contract Hire: Please contact us on 0370 5050 125 to obtain an application to retain a vehicle registration number form V317. This will need to be completed and returned to us, along with the DVLA fee. Once we have received the new V5C from the DVLA, we will forward you confirmation of the new registration number and you will need to arrange for replacement plates to be fitted at your own cost. This process can take up to eight weeks so please allow plenty of time at the end of your agreement. 

What do I need to do on the day of return?

You will need to be present when our appointed logistics company inspects your car or motorcycle, as you are required to sign to agree to its return condition.

Please ensure your vehicle is clean and accessible (with two metres access on all sides), road legal and complete with all documentation, keys and other accessories originally supplied with the vehicle. 

Your vehicle must be taxed, insured and hold a valid MOT when we collect it.

Our appointed logistics company will inspect your vehicle and you will be charged for any damage that falls outside of the British Vehicle Rental and Leasing Association (BVRLA) ‘Fair Wear and Tear Guidelines’, click here for a copy. 

My car has been damaged, what should I do?

You should have your vehicle repaired under your motor insurance policy before returning it to us. Any repairs must be in line with manufacturer recommendations. If there is any unrepaired damage when the vehicle is returned, you will be invoiced for its anticipated reduction in value. This invoice is payable immediately. You are obliged to tell us about any accident damage which has been repaired during the term of the agreement.